AUWin Cookie Policy
At AUWin, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at auwinpokies.com, and what choices you have regarding their use. By continuing to use our platform — whether for pokies, live casino, or sports betting — you acknowledge and consent to our use of cookies as described in this document.
What Are Cookies?
Cookies are small text files placed on your device — desktop, smartphone, or tablet — when you visit a website. Here at AUWin, we use cookies to help our platform function correctly, remember your preferences, and deliver a more personalised experience. Cookies cannot run programs or deliver viruses to your device. They are assigned uniquely to you and can only be read by a web server in the domain that issued the cookie.
In addition to cookies, we may use similar technologies such as web beacons, pixel tags, and local storage objects. Throughout this policy, we refer to all such technologies collectively as "cookies."
Why We Use Cookies
Our AUWin platform relies on cookies to operate efficiently and to provide a smooth, secure gaming environment for every player. Specifically, we use cookies for the following purposes:
- To keep you logged in to your AUWin casino account during a session
- To remember your language preferences (English or Chinese / 中文)
- To process transactions in AUD and maintain session integrity in our cashier
- To analyse how you interact with our pokies, live casino, and sportsbook sections
- To detect and prevent fraudulent activity or security threats
- To serve relevant promotions, including our AUWin bonus offers and VIP Club rewards
- To optimise performance of our desktop and mobile casino versions, including the AUWin app
Types of Cookies We Use
Strictly Necessary Cookies
We use strictly necessary cookies to ensure our website operates correctly. Without these cookies, core services — such as the AUWin login process, account management, and our cashier — cannot function. These cookies do not collect personally identifiable information and cannot be disabled without significantly affecting your experience on our platform.
Performance and Analytics Cookies
We use performance cookies to collect information about how visitors use our website. At AUWin Casino, we analyse this data to improve page load times, identify errors, and understand which sections of our site — such as pokies or live dealer games — attract the most engagement. The information gathered is aggregated and anonymous.
Functionality Cookies
Our AUWin platform uses functionality cookies to remember choices you make, such as your preferred language, display settings, or recently played games. These cookies enable us to provide a more personalised experience. For example, if you have previously used the AUWin casino app or logged in via mobile, we may remember your device settings for future visits.
Targeting and Marketing Cookies
We, and our trusted third-party partners, may place targeting cookies on your device to deliver relevant promotions tailored to your interests. At AUWin, we use these cookies to present offers such as our no deposit bonus, reload promotions, and seasonal events to players who are most likely to benefit from them. These cookies track your browsing activity across websites to build a profile of your interests.
Session Cookies
Session cookies are temporary and are deleted automatically when you close your browser. Our AUWin Casino relies on session cookies to maintain continuity during your gaming session — ensuring that your auwin login remains active and that your account balance is accurately reflected as you move between game types and sections of our site.
Persistent Cookies
Unlike session cookies, persistent cookies remain on your device for a set period or until you delete them manually. We use persistent cookies to remember returning players, streamline the AUWin login experience, and pre-fill certain fields to save you time.
Third-Party Cookies
Our AUWin platform may contain features powered by third-party services, including game providers, analytics platforms, and payment processors. These third parties may set their own cookies on your device when you interact with their content. We do not control third-party cookies, and you should refer to the respective privacy policies of those providers for further details. Third-party providers associated with our platform may include analytics services, advertising networks, and game studio frameworks.
Cookies and the AUWin App
If you access our services through the AUWin casino app — available for Android via Google Play — similar tracking technologies may apply within the app environment. We use these technologies in our app to maintain session continuity, personalise your experience, and ensure that features such as the AUWin bonus notifications and VIP cashback alerts function correctly. Please review the permissions requested during app installation for full details.
Managing and Controlling Cookies
You have the right to accept or decline cookies. Most web browsers allow you to control cookies through their settings. Here at AUWin, we respect your choices and provide the following options:
- Browser settings: You can set your browser to block or alert you about cookies. Note that blocking all cookies may affect your ability to use the AUWin login and other account features.
- Opt-out tools: Some third-party analytics providers offer opt-out mechanisms. We encourage you to use these if you wish to limit tracking by those services.
- Cookie consent banner: When you first visit our site, we present a cookie consent notice. You may adjust your preferences at any time through our cookie settings tool.
Please be aware that disabling certain cookies — particularly strictly necessary ones — may impair your ability to complete transactions in AUD, access your account, or receive the AUWin no deposit bonus and other promotional credits.
Data Retention
We retain cookie data only for as long as necessary to fulfil the purposes outlined in this policy. Session cookies are deleted at the end of each browsing session, while persistent cookies are stored for a defined period depending on their function. Our AUWin Casino team regularly reviews our data retention practices to ensure they remain proportionate and compliant.
Updates to This Cookie Policy
We reserve the right to update this Cookie Policy at any time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will post the updated policy on this page. We encourage you to review this document periodically. Your continued use of our AUWin platform following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about how we use cookies or wish to exercise your rights regarding cookie data, our support team is available 24/7. You can reach us via live chat on our website or by emailing us at support@auwinaud.com. We are committed to responding to all enquiries within 24 hours and ensuring your experience at AUWin is both enjoyable and transparent.
Content updated: July 12, 2026