AUWin Casino Privacy Policy

At AUWin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at auwinpokies.com, use the AUWin app, or engage with any of our services. By creating an account, completing the AUWin login process, or continuing to browse our website, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using our services.

1. Who We Are

We operate under the AUWin / Unity League brand and are fully licensed under Gaming Curacao. Our platform is designed primarily for Australian players, offering pokies, live casino games, sports betting, and more — all denominated in Australian Dollars (AUD). Our services are available in English and Chinese (中文). Any questions regarding this Privacy Policy can be directed to us at support@auwinaud.com.

2. Information We Collect

When you register, log in, or interact with AUWin Casino, we may collect the following categories of personal information:

2.1 Registration and Identity Data

Full name, date of birth, and nationality
Email address and contact telephone number
Residential address and postcode
Username and password created during the AUWin login setup
Government-issued identification documents (for KYC verification)

2.2 Financial and Transaction Data

Payment method details (credit/debit cards, bank transfers, PayPal, Skrill, StarsPay)
Deposit and withdrawal history, including amounts and dates
Bonus redemptions, including the AUWin no deposit bonus and any AUWin casino bonus claimed
AUD transaction records associated with your account

2.3 Technical and Usage Data

IP address, browser type, and operating system
Device identifiers, including those related to the AUWin casino app downloaded via Google Play
Pages visited, session duration, and click-stream data
Cookies and similar tracking technologies (see Section 6)

2.4 Gaming Activity Data

Game history, including AUWin pokies sessions, live dealer tables, and sports bets
Wagering patterns and gameplay frequency
Bonus wagering progress and VIP Club status

3. How We Use Your Information

We use the personal data we collect for the following purposes:

Account management: To create and maintain your account, including processing your AUWin login credentials securely.
Service delivery: To provide access to our full game library — pokies, live casino, jackpots, and sports betting.
Financial processing: To handle deposits, withdrawals (minimum AUD 50), and the application of bonuses such as the AUWin bonus and AUWin casino no deposit bonus offers.
Identity verification (KYC): To comply with our licensing obligations under Gaming Curacao and to confirm your eligibility to play.
Responsible gaming: To monitor your activity and implement safeguards where necessary.
Customer support: To respond to your queries via 24/7 live chat or email within the published response timeframes.
Marketing communications: To inform you about promotions relevant to AUWin Casino, including app bonuses and cashback offers — only where you have given consent.
Legal compliance: To meet our obligations under applicable laws and regulatory requirements.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance: Processing is necessary to deliver the services you have signed up for at AUWin Casino.
Legal obligation: We are required by our Curaçao gaming licence to conduct identity and financial verification checks.
Legitimate interests: We process certain data to prevent fraud, improve our platform, and ensure security across all services.
Consent: Where we send you marketing materials or use non-essential cookies, we do so only with your explicit consent.

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

Service providers: We work with trusted third-party partners — including payment processors, game providers (such as JILI, BNG, EVO888 H5, and others within the Unity League network), and IT infrastructure providers — who process data on our behalf under strict confidentiality agreements.
Regulatory authorities: We may disclose your information to licensing bodies or law enforcement agencies where legally required.
Fraud prevention: We may share data with fraud detection services to protect the integrity of our platform and all users.
Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that process, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the AUWin app to enhance your experience, remember your preferences, and analyse usage patterns. The types of cookies we use include:

Essential cookies: Required for core functionality, including maintaining your session after AUWin login.
Analytical cookies: Help us understand how players navigate our platform so we can improve it.
Marketing cookies: Used to deliver relevant promotional content, including information about the latest AUWin casino bonus offers.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial records are typically retained for a minimum of five years. You may request deletion of your data by contacting us at support@auwinaud.com, subject to any legal retention requirements we are bound by.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access the data we hold about you
The right to request correction of inaccurate information
The right to request deletion of your data (subject to legal obligations)
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at support@auwinaud.com. We will respond within a reasonable timeframe.

9. Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption across our website and AUWin casino app, secure server infrastructure, and internal access controls. While we take every reasonable precaution, no system is entirely immune from risk, and we encourage you to keep your AUWin login credentials confidential at all times.

10. Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete the associated data.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to revisit this page regularly to stay informed about how we protect your data at AUWin Casino.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. We are available 24/7 via live chat on our website, and you can also email us at support@auwinaud.com. Here at AUWin Casino, we are committed to protecting your privacy and ensuring a safe, transparent experience every time you play.

Content updated: July 12, 2026